Privacy Policy

Last updated: September 5, 2026

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CarTopia LLC ("CarTopia," "we," "our," or "us") respects the privacy of every customer and website visitor. This Privacy Policy describes what personal information we collect, how we use it, how we protect it, and the choices you have.

Information We Collect

We collect information you provide directly to us when you request a quote, inquire about a vehicle, schedule a test drive or service appointment, apply for financing, or otherwise contact us. This may include:

• Name, mailing address, email address, and phone number (including mobile number)
• Vehicle and trade-in information
• Driver's license and, where required, date of birth
• Employment and income information required for financing applications
• Communications you send us (call recordings, text messages, emails, and chat transcripts)
• Records of appointments and in-store visits

We also collect information automatically when you visit mycartopia.com, including IP address, browser type, device identifiers, pages viewed, and referring website. See our Cookie Policy.

How We Use Your Information

CarTopia uses your information to:

• Respond to your inquiries and requests
• Provide sales, service, financing, and after-sale support
• Send appointment reminders and status updates
• Send text messages (SMS/MMS) about your inquiry when you have opted in. See our SMS Consent and Messaging Terms
• Meet legal, tax, licensing, and regulatory obligations
• Protect our customers and business from fraud

Mobile Information and Text Messages

CarTopia does not share, sell, rent, or transfer mobile phone numbers or SMS opt-in data to any third party or affiliate for marketing or promotional purposes. Mobile information collected as part of our messaging program is used only to communicate with the individual who provided that number and is not disclosed to third parties for their own marketing use.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for help.

How We Share Information

CarTopia shares information only in limited circumstances:

• With service providers who help us operate our dealership (customer relationship management, financing, communication, hosting, and analytics), who are bound by confidentiality obligations
• With lenders and manufacturers when needed to process a specific finance application, vehicle purchase, or warranty claim you request
• With insurance carriers and title/registration agencies when needed to complete a purchase
• When required by law, subpoena, court order, or governmental authority
• To protect the rights, property, or safety of CarTopia, our employees, or our customers
• In connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality protections

We do not sell your personal information for money. For California residents' specific rights, see our California Privacy Notice.

Financial Privacy (GLBA)

Financial information you provide as part of a credit application is subject to the federal Gramm-Leach-Bliley Act. We share nonpublic personal financial information only as permitted by law: with the lenders you authorize us to submit your application to, with service providers who assist in processing the application, and as otherwise required by law. Our full GLBA privacy notice is provided at the time of application and is available on request.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and measure site traffic. You can disable cookies in your browser settings. See our Cookie Policy for details.

Data Security

CarTopia uses reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet or electronic storage is 100% secure, but we work to protect your information in line with industry standards.

Data Retention

We retain personal information only as long as needed to fulfill the purposes described in this policy, to comply with legal, tax, and recordkeeping obligations, and to resolve disputes.

Your Choices

You can request to review, update, or delete personal information we hold about you. You can opt out of marketing communications at any time by replying STOP to any text message, clicking the unsubscribe link in an email, or contacting us directly. Contact information is at the bottom of this page.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

CarTopia may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page.

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